Refund & Exchange Policy

Overview

At Lu’lu’ah, each piece is carefully hand-sewn and customized for every customer. Because every item is uniquely made to order, we do not offer refunds or exchanges.

The only exception is if your product arrives damaged, in which case we will provide a replacement.

Damaged Items

If your item arrives damaged, please contact us immediately with photos of the product and packaging. Once verified, we will provide a replacement or issue store credit.

Important Information

• No refunds or exchanges are allowed for any reason other than damage during shipping.

• Return shipping costs for damaged items are the responsibility of the customer unless otherwise instructed.

• We recommend inspecting your package upon arrival and contacting us as soon as possible if there is any damage.

Thank You

Thank you for shopping with Lu’lu’ah. We take pride in creating unique, high-quality pieces tailored just for you and appreciate your understanding of our handcrafted process.